Privacy Policy

When you submit an inquiry through this website, we collect the information you choose to give us — typically your name, and the email address and/or phone number you provide, along with your message and the piano or page you were viewing.

We do not sell pianos online or process payments on this website, so we do not collect credit card or payment information here. Like most websites, our hosting provider may automatically log basic technical data (such as IP address and browser type) to keep the site secure and running.

We use the details you submit for one purpose: to respond to your inquiry and help you find the right instrument or service. That may include a team member calling or emailing you back, answering questions about a specific piano, or arranging a showroom visit.

We do not sell, rent, or trade your personal information to third parties for their marketing.

Inquiries are delivered to Kim's Piano's own inbox and stored securely so our team can follow up. We share information only with the service providers that help us operate the website (for example, our website host), and only as needed to run the site.

The phone numbers on this site connect you directly to one of our showrooms. Calls are handled by our staff; we do not use this website to record calls.

This website uses only the cookies needed for it to function. We may use privacy-respecting analytics to understand which pages are helpful, but we do not use advertising or cross-site tracking cookies.

You can ask us what information we have about you, or ask us to update or delete it, at any time — just contact any showroom or reach us through our contact page. If you'd rather not share your details online, you're always welcome to call or visit us in person.

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children.

We may update this policy as our practices or the law change. When we do, we'll revise the date below.