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We purchased our Kawai grand piano at Kim's Piano in Tustin few months ago. We are impressed with the piano, and the customer service we received was exceptional. I encourage anyone looking to buy a piano to visit this store in Tustin and check out their inventory in the showroom. I chose my piano after visiting 5 different piano stores. The piano was delivered to our house in Nor Cal in 2 days.
Eric Matsuno
February 21, 2025
Trustindex verifies that the original source of the review is Google.
Visited the showroom over the weekend and Steve was very helpful. He took the time to help us understand which piano best suited our needs and was very informative in showing us different Kawai pianos and how the self play and silent systems work. He is very transparent and honest. Would highly recommend him if you're looking for a piano.
Jon Kim
February 19, 2025
Trustindex verifies that the original source of the review is Google.
Kim’s Piano is truly an exceptional piano store! Their selection of pianos is outstanding, offering everything from high-quality (Bechstein which was just so beautiful….) new models to nicely maintained used instruments. Whether you’re a beginner or a seasoned pianist, they have the perfect piano store to match your needs.
What really sets Kim’s Piano apart is their warm and friendly staff. Benjamin was incredibly knowledgeable, patient, and genuinely passionate about helping customers find the right piano. There’s no pressure—just honest advice and a welcoming atmosphere that makes the whole experience enjoyable.
If you’re looking for a piano, Kim’s Piano is the place to go. Exceptional service, top-notch selection, and a company that truly cares about their customers. Highly recommended to all my friends and families.
Kenny Chhuor
February 18, 2025
Trustindex verifies that the original source of the review is Google.
This is our second purchase from Kim's Piano, and as returning customers, we can confidently say that our experience has been outstanding. Benjamin and his team at Kim's Piano have been a pleasure to work with. He helped us with our trade-in and guided us in selecting the perfect Kawai upright. From start to finish, Benjamin has been the epitome of professionalism--warm, approachable, and incredibly patient. He made us feel comfortable every step of the way, ensuring we were confident in our decision. Thank you, Benjamin, for helping us find the ideal piano for our family!
shuang ma
July 27, 2024
Trustindex verifies that the original source of the review is Google.
I just purchased my first piano at Kim's Piano in Irvine, the owner gave us a detailed explanation of the materials, sounds, origins, method of produce, etc. he is not only a wonderful and professional business man, but also a truly artist to care about each family's situation and piano study process, really appreciated and recommend to serious buys.
Andrew Aw
December 29, 2023
Trustindex verifies that the original source of the review is Google.
Had a great experience working with Steve and the team at Kim's Piano from our initial call through purchasing. Very responsive professionals who are passionate about their craft and helping their customers.
Post-delivery support has been amazing as well and can't wait to continue partnering with them as our family enjoys the beautiful new piano.
Mona Rose
November 25, 2023
Trustindex verifies that the original source of the review is Google.
Kim's Pianos is the only place I would ever buy a piano or refer my students to. I've never met such patient employees in my life. One of the owners, Benjamin, has went above and beyond while assisting myself and my mom. He is so knowledgable, so patient and has so much class with his work. I highly highly recommend coming here for the best service, the best price, and the best pianos!!!
Christine Long
September 25, 2023
Trustindex verifies that the original source of the review is Google.
We bought a beautiful Yamaha Grand Piano from Kim's Piano in Tustin. Steve Rivera took his time showing us many options and answered all of our questions. We had some questions afterwards and he has been pleasant in answering even after our purchase.
Andrea A.
January 13, 2025
Verified
Kim's piano made my piano purchase such a wonderful experience. Their showroom is beautiful with such a vast selection of gorgeous pianos. Now...the real star of the show, Steve. Mr. Rivera was beyond helpful. He let me try all the pianos, played them for me and shared all his expert knowledge about the different companies. Not only did he encourage me to take my time, he helped me find "my" piano. I never felt pressured or rushed. I ended up purchasing the W. Hoffmann v126 from C. Bechstein. I'm so in love. I can't even begin to describe how amazing the sound and quality are. If you are in the market for a piano, go to Kim's and meet with Steve. You won't be sorry! Happy practicing!
Derrick B.
October 23, 2024
Verified
Steve was extremely helpful in our search for a new piano that fit my budget. He was punctual in his follow up and detailed with the information he provided, allowing me to make the best decision. Thanks Steve!
Kameron S.
September 22, 2024
Verified
I have been looking to purchase a Digital Piano and the whole team at Kim's Piano made it very easy during the entire process. Christina helped me coordinate my initial visit and purchase. Steve Rivera was ultra helpful in the Stanton location, giving me key information about the different Kawai products to help me decide. He also uncovered discounts that were not advertised by other online or physical retailers, which saved me a few hundred dollars! I never felt pressured to buy by any of Kim's staff. I was in and out in less than an hour with my purchase in tow. Super happy with the experience, the purchase and would definitely work with the team again when I'm ready for an upgrade.
Shu N.
July 7, 2024
Verified
Steve and Kristina were very helpful in helping us pick out an upright piano and made the entire process a wonderful experience. The delivery team they hired to bring it to our home was also top notch as they didn't damage the piano we bought even though they had to push it up a flight of stairs! I highly recommend shopping here for your piano needs.
Jane L.
March 8, 2024
Verified
I just purchased Kawai K15 Upright New at Kim's through Steve Rivera, he helped me choose exactly what I was looking for.
It's my first purchase and not knowing too much about piano, he was there from the beginning process to the end. He went out of his way to text me with extra detail information about the instrument, he made sure I was happy with my purchase.
He helped me with the whole delivery process + complimentary tuning set up. I would definitely recommend reaching out to Steve.
Jessica M.
December 12, 2023
Verified
Highly recommend this store. Amazing customer service and pianos. They are a family friendly store.
Arthur S.
December 1, 2023
Verified
I loved working with Steve Rivera! He helped furnish our school's new theater with an amazing concert piano. The price was spectacular, and his help was invaluable. Steve was personable, knowledgeable, and excited to help us in any way he could. I look forward to working with him in the future!
Ryan R.
November 22, 2023
Verified
I was searching hard for a used brown Yamaha U1 and was having tons of trouble finding one for a fair price in town. I finally checked out Kim's Piano and it was an absolute godsend! I was helped out by Steve, who took photos of all the options at Kim's and texted them over to me so I could review them before I headed over. Once there, Steve showed me those pianos as well as others that were similar so I could get a good comparison. Absolutely stellar experience, I bought the Yamaha, had it quickly delivered to my home and could not be happier. Steve is the MAN, Kim's Piano's is GREAT -- go to Kim's Piano's to get yours!
brad h.
November 2, 2023
Verified
Simply put , Steve Rivera is the man. 10 plus stars all the way around. You will not find a better human to deal with. Thanks soooooooo much.
Luis G.
October 28, 2023
Verified
I walked in on a late afternoon and was met by Steve. I recently moved so I was looking into an electric keyboard. He took me around the store and showed me all his electric pianos and hybrids. Once I had decided on the one and got all the paper work done. We couldn't resist continuing to talk music and try out as many of the grand pianos as we could. they have everything from great entry level keyboards, to concert grands, and even some truly one of a kind pianos. Wonderful man and he took care of me and my family in the best way possible. Thank you Steve!
